Billing Your Insurance
We are happy to assist you in obtaining the maximum benefit from your dental insurance plan. As a courtesy, we will file your dental insurance claim for you and accept assignment of payment. Some insurance companies recommend a pretreatment authorization for the dental treatment to be provided. We will attempt to estimate any expenses prior to your visit to our office
Social Security Number
We pride ourselves in keeping personal information private and secure (HIPAA). Your SSN often allows us to verify benefits and process claims more accurately. If you do not provide your SSN, we will still provide all necessary care; however, full payment is required at time of service. We will then provide you an insurance claim with all services rendered for you to process on your own behalf
Deposit Policy
All treatment that includes nitrous, sedation, and/or IV/general anesthesia require a deposit before booking of treatment appointments
Payment Policy
Please be prepared for any deductible, co-pay, or other expenses at the time of service. We do not bill former spouses; the parent who has brought the patient is responsible for payment. For your convenience, we accept cash, check, and credit and debit cards, as well as offering no- or low-interest financing through CareCredit.
Appointments and Cancellation Policy
We will make every effort to see that you are notified of your child’s impending appointment. In addition, a postcard reminder will be mailed approximately two to four weeks prior to your recall visit, and a reminder the day before. If you must cancel your appointment, please allow at least 24 hours notice when possible. If you don’t show up to a scheduled appointment or give 24-hour notice there will be a minimum charge of $25.
Treatment Area Policy
Parents are encouraged to accompany their child to the treatment area for his/her first visit. This parent/guardian must be a silent observer. This will aid in a positive dental visit for your child. We appreciate parent involvement but due to limited space, we ask that one parent is allowed back including no other children/siblings per dental suite.
Patient Records
California Health and Safety Code Section 1231000-123149 stipulates you are entitled to receive copies of chart notes and/or radiographs after written request and associated replication fees have been paid. THERE IS AN ADMIN FEE OF $25 FOR DUPLICATION OF RECORDS THAT ARE TO BE SENT BY PAPER OR ELECTRONICALLY.
Cell Phone Use
Please refrain from cell phone (including photos, video, and correspondence) use while your child is in the dental suite. Both our staff and doctors prefer their privacy while treating your child.
Appointments
We try our best to accommodate our patients as much as possible when scheduling appointments. We have found that children with extensive dental work or preschool children are better to be seen early in the morning when they are fresher and can have a more positive experience. Some appointments may require the child to miss some school; however, these are considered excused absences. With continued care, appointments during school can be kept to a minimum.